Order Processing Time

Guitarguitar processes orders within 1–3 days. Processing time includes order review, payment confirmation, item preparation, and packing before shipment.

Processing may take longer during high-volume periods, holidays, product launches, or when additional order verification is needed. If we need more information to process your order, we may contact you using the email address provided at checkout.

Estimated Delivery Time

After your order has been shipped, estimated delivery time is 2–5 days. Delivery estimates begin after shipment, not from the date the order is placed.

Delivery timing may vary depending on the destination, order volume, local delivery conditions, weather, customs processing, or other circumstances outside normal handling.

Shipping Destinations

Guitarguitar provides Free Worldwide Shipping. Customers may place orders for delivery to supported destinations worldwide, subject to checkout availability and any applicable product or delivery restrictions.

If your destination cannot be completed at checkout, please contact customer service before placing a new order so we can review the issue.

Shipping Rates

Shipping is free worldwide. There is no standard shipping charge added for eligible orders under the Guitarguitar Free Worldwide Shipping service.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking details may take 1–3 days after shipment to update in the tracking system.

• If your tracking link does not update immediately, please allow 1–3 days after shipment for the first scan or tracking movement to appear.
• Tracking activity may pause temporarily while a package is in transit between facilities or moving through customs.
• If your tracking has not updated after the expected tracking update window, contact Guitarguitar customer support for assistance.

Wrong or Incomplete Address

Please review your shipping address carefully before submitting your order. Guitarguitar is not responsible for delays caused by incorrect, incomplete, or undeliverable addresses provided at checkout.

If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible after an order has been processed or shipped.

Customs, Duties, and Taxes

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

If you receive a notice requesting payment for customs duties, import taxes, brokerage fees, or government charges related to your Guitarguitar order, please contact customer service before making any payment so we can review the situation and provide guidance.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, damaged, or delivered incorrectly, please contact Guitarguitar customer support so we can review the order details and help with the next steps.

What to Include When Contacting Us

To help us review shipping questions quickly, please include the following details when contacting Guitarguitar:

• Your order number.
• The full name and email address used at checkout.
• Your shipping address.
• A clear description of the shipping issue.
• Photos of the product and packaging if the package arrived damaged or incorrect.
• Any tracking number or delivery notice you received.