Returns & Exchanges
Return Policy
Guitarguitar wants your return experience to be clear and simple. Please review the policy below before sending any item back, and contact our customer service team first so we can provide the correct return instructions and return details.
Eligible items may be returned within 30 days under our 30 Days Free Returns service.
Customers must contact customer service before sending any return back to Guitarguitar.
Refunds are processed within 3–15 days after the returned item is received and inspected.
30-Day Return Window
Guitarguitar offers 30 Days Free Returns on eligible items. The 30-day return window begins from the date your order is delivered.
To help us process your return correctly, please contact our customer service team before sending anything back. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, your item should meet the basic return conditions below.
- The return request must be made within 30 days of delivery.
- The item must be in its original condition, unused, undamaged, and complete.
- All original packaging, manuals, accessories, tags, labels, and included parts should be returned with the item.
- The item must not show signs of misuse, installation damage, modification, wear, stains, scratches, or missing components.
- Proof of purchase, order number, or the email address used at checkout may be required.
Item Condition
Please package your return carefully so the item is protected in transit. Items returned in poor condition, without required accessories, or with damaged packaging may be delayed, refused, or refunded at a reduced amount where appropriate.
If you are returning a product with personal data, saved settings, registrations, or connected accounts, please remove your personal information before sending the item back.
Non-Returnable Items
Some items may not be eligible for return unless they arrive damaged, defective, or incorrect. Non-returnable items may include:
- Items that have been used, damaged, modified, or returned without original packaging.
- Special-order, personalized, custom-built, or customized products.
- Opened, redeemed, activated, downloaded, or registered software, digital codes, media, or licenses.
- Gift cards, eGift cards, vouchers, or similar stored-value products.
- Hygiene-sensitive items that may come into contact with the mouth, ears, nose, or face, where opened or used.
- Items marked as final sale or non-returnable at the time of purchase, unless required by applicable consumer protection rules.
How to Start a Return
Before sending any return, please contact Guitarguitar customer service so we can review your request and provide the correct return instructions and return details.
- Email [email protected] within the 30-day return window.
- Include your order number, full name, contact email, and the item you want to return.
- Tell us whether you are requesting a return, exchange, or help with a damaged or wrong item.
- Include photos if the item arrived damaged, defective, incomplete, or different from what you ordered.
- Wait for return instructions and return details before sending the item back.
Important Return Instruction
Please contact our customer service team at [email protected] to receive the correct return instructions and return details. We do not display a fixed return address on this page. Returns sent without contacting customer service first may not be accepted.
Return Shipping Cost
Guitarguitar offers 30 Days Free Returns for eligible returns. Please contact customer service first so we can confirm the return process and provide the correct instructions for your item.
If an item is returned without approval, sent to the wrong location, packed incorrectly, or returned outside the policy conditions, the return may be delayed, refused, or excluded from the free returns service.
Refund Process
After your returned item is received and inspected, Guitarguitar will review whether it meets the return requirements. Approved refunds are processed within 3–15 days after the returned item is received and inspected.
Refunds are usually issued back to the original payment method when possible. Your bank, card provider, or payment service may need additional time to post the refund to your account.
Exchanges
If you would like an exchange, please contact customer service before sending the item back. Exchanges depend on item eligibility, condition, and availability.
If the requested replacement is not available, we may help you review other options, or process an approved refund after the return is received and inspected.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact Guitarguitar as soon as possible at [email protected].
Please include your order number, a clear description of the issue, and photos of the product, packaging, and any visible damage. This helps us review the issue and provide the next steps.
Final Sale Rules
If an item is clearly marked as final sale, clearance final sale, non-returnable, personalized, custom, or otherwise excluded at the time of purchase, it may not be eligible for return unless it arrives damaged, defective, or incorrect.
If you are unsure whether your item is eligible, contact customer service before sending it back.
Contact Information
Email Customer Service
For returns, exchanges, damaged items, wrong items, or refund questions, email [email protected].
Before You Send a Return
Please wait for customer-service return instructions and return details. Do not send a return to any address unless our team provides it to you directly.
Guitarguitar is here to help make the return process straightforward. Contact us first, include your order details, and our customer service team will guide you through the next steps for eligible returns under our 30 Days Free Returns service.
